Enterprise quality integrity management responsibilities


Time:

2008-09-18

1. Purpose

It is stipulated that the general manager shall undertake and implement the activities of quality integrity; determine the quality integrity policy and objectives; plan to achieve the objectives; clarify the responsibilities, authorities and communication methods; and review the quality integrity management system at planned intervals.

2. Scope

It is applicable to the establishment and implementation of management responsibilities in the quality integrity management system of the Company.

3. Duties

The general manager of the 3.1 is the magic weapon representative of the company and is responsible for the decision-making of major quality integrity matters.

The general manager of the 3.2 shall determine the quality integrity policy and objectives, clarify the responsibilities, authorities and communication methods, preside over the management review, and make a commitment to the establishment and implementation of an improved quality integrity management system.

The 3.3 management representative is responsible for ensuring that the processes required for the corporate quality integrity management system are established, implemented and maintained.

The Quality Management Department of the 3.4 shall assist the management representative to be responsible for the establishment, implementation and implementation of each process of the quality integrity management system.

3.5 general manager office is the centralized management department of quality integrity management system documents and daily management, which is responsible for organizing and carrying out the management of quality integrity management system documents, collecting and publicizing relevant laws and regulations documents.

The relevant departments of the 3.6 shall implement, manage and improve the relevant processes according to the provisions of the system documents and their respective responsibilities.

4. Content

4.1 planning

4.1.1 Enterprise quality integrity management system planning

a) Identify the resource allocation required to achieve the objectives;

B) Check and review the actual situation of the target, find the gap with the target, ensure continuous improvement, and improve the effectiveness and efficiency of the quality integrity management system;

c) The planning results (including changes) shall be documented and coordinated with other quality integrity management system documents. The existing documents can be referenced, and new contents shall be added according to the special requirements of relevant laws and regulations on quality integrity. The integrity of the quality integrity management system shall be maintained.

4.1.2 Enterprise quality integrity planning and enterprise quality integrity objectives

4.1.2.1 In order to achieve the established corporate quality integrity goals, the top management presides over the planning, revision, and changes to form a documented framework, and includes all aspects required by the quality integrity management system, such as a practical and operable Cultural system, a sound organizational system.

4.1.2.2 The company proposes to meet customer satisfaction as the main goal; quality integrity should be measurable and can be achieved after hard work; quality integrity objectives should be established on the basis of quality integrity policy and issued with the approval of the general manager.

4.1.2.3 All departments shall carry out decomposition and implementation around the quality integrity objectives of the Company to ensure the realization of the objectives.

4.1.2.4 Laws, regulations and other requirements:

The Company shall establish and maintain the Management Procedure for Laws, Regulations and Other Requirements, determine the applicable quality and integrity laws, regulations and other required information, and establish channels for obtaining laws, regulations and other requirements, including the tracking of changed information.

4.1.3 The company's quality integrity objectives and indicators:

Third-party product sampling pass rate of 100%

Product ex-factory pass rate 100%

Major quality accident rate 0 times

Major environmental safety accident rate 0 times

Information processing rate 100 percent

Customer satisfaction above 80 points

a) The Company establishes and maintains the Management Procedure for Objectives, Indicators and Management Plans;

B) The company's target indicators shall be broken down into departments and levels and formed into documents;

c) Review the achievement of objectives and indicators during management review, and determine whether to revise them;

d) The formulated or revised objectives and indicators shall be approved by the main person in charge of the President's Office;

4.1.4 The formulation of quality integrity management plan mainly includes the following contents:

a) Quality integrity objectives and indicators based on;

B) Methods, measures and evaluation techniques;

c) Executive department and person in charge; 4.1.5 Quality integrity management plan or clear control method shall be formulated for objectives and indicators. 4.1.6 The formulated and revised management plan shall be documented and implemented after being approved by the management representative.

4.1.7 The management plan shall be adjusted and revised in time with the changes in the production and service of the Company's activities.

4.2 responsibilities and authorities

4.2.1 Director of Quality Integrity Committee

a) Conscientiously implement the laws, regulations and policies related to the quality and integrity of the enterprise, preside over the operation and management of the company, convey to the company the satisfaction of customers and requirements, and ensure the normal operation of the quality and integrity system.

B) Formulate the company's quality and integrity policy objectives, and take effective measures to ensure the realization of the policy objectives and commitments.

c) Provide necessary resources and support for the quality integrity system, and strive to build a corporate integrity culture.

d) To preside over the management review and approve the management review report.

e) To propose the organizational structure setting plan of the Company, appoint responsible persons at all levels, and formulate relevant responsibilities and authorities.

f) Take customer satisfaction and social responsibility as the focus, plan the quality integrity management system, and lead all employees to work hard for customer satisfaction.

4.2.2 Management Representative

a) Ensure that the enterprise quality integrity management system is established, realized and maintained.

B) Report to top management the performance of the quality integrity management system and any improvements and needs.

c) To be responsible for the decomposition and release of quality integrity objectives, and the preparation, review and improvement of management plans and documents.

d) Promote the formation and promotion of awareness of customer satisfaction requirements throughout the organization.

e) Prepare and organize the review of the implementation of quality integrity of the Company on a regular basis.

f) Responsible for the collection, evaluation, statistics and analysis of the quality integrity data of the enterprise and the return of the results to the general manager.

4.2.3 Quality Integrity Committee

a) Be responsible for the implementation of the quality integrity policy and objectives and relevant training.

B) Formulate and decompose the objectives of the department, and organize relevant departments to complete the objectives.

c) Provide reasonable improvement suggestions for quality integrity management activities.

d) Assist the management organization to promote the implementation of the quality integrity system and evaluate the results correctly.

4.2.4 Quality Management Department

a) Be responsible for the planning, planning and monitoring of quality integrity to ensure the normal operation of the quality system.

B) Organize the development of inspection procedures and standards.

c) Responsible for the management of testing equipment.

d) Supervise the inspection process, and form reports and records of parts inspection, blank inspection, casing completion inspection, assembly finished product inspection, and process inspection to provide a basis for quality integrity management.

e) Handle and track the abnormal situation that the quality cannot satisfy the customer, and handle the quality complaint.

f) Review, correct, prevent and control nonconforming products, implement total quality management, and continuously improve product quality.

g) Be responsible for analyzing and reporting the causes of poor quality products, and implement full traceability and control.

h) Be responsible for the collection, statistics and analysis of the company's quality data, and make improvement and follow-up treatment of major quality accidents, so as to provide true and reliable evidence for quality integrity.

4.2.5 Sales Department

a) Responsible for marketing quality integrity planning, quality integrity advertising planning, quality integrity development, quality integrity brand maintenance and promotion.

B) Be responsible for market research and analysis, expand the market, collect and analyze customer and market information (including customer satisfaction and relevant laws and regulations), establish quality integrity sales network, quality integrity sales channels, quality integrity commitment, and implement quality integrity sales strategy.

c) Organize and implement the whole process of the company's evaluation and sales to ensure that satisfactory services are provided to customers.

d) Organize customer satisfaction surveys, timely understand customers' needs and expectations for product and service quality, feedback and communicate customer information, and reflect the company's quality and integrity management.

e) To be responsible for the determination, review, communication and sales contract management of customer product requirements.

f) Be responsible for the comprehensive quality and integrity training of sales and service personnel to maintain the company's quality and integrity management image.

4.2.6 Production Department

a) Organize the workshop production plan and production management according to the relevant requirements of the enterprise quality integrity management system and quality management system to ensure the timely completion of quality integrity delivery with good quality and quantity.

B) Conscientiously implement and implement the Company's corporate quality and integrity policies and objectives.

c) Be responsible for the control of the quality control points of each process, and regularly monitor the completion of objectives, indicators and management plans.

d) Manage and control equipment maintenance, maintenance and records.

e) To be responsible for the management of process monitoring and measurement, the improvement of process technology, and the implementation and control of corrective and preventive measures.

f) To manage the production equipment of the Company.

g) Be responsible for the comprehensive training and assessment of the quality integrity of the subordinates, and continuously improve the quality integrity awareness and comprehensive management level.

4.2.7 Technology Department and Development Department

a) Responsible for product design, R & D and quality planning to ensure that products meet customer requirements.

B) Be responsible for organizing product process improvement, technical innovation and improvement to ensure that the product meets the requirements.

c) Responsible for formulating and determining product standards, processing methods and processes, and inspection specifications to provide a basis for manufacturing products without quality defects.

d) Be responsible for the supervision and management of processing methods, processes, testing methods and testing structures.

e) To preside over the review and disposal of major nonconforming products.

f) To organize the handling of major quality problems, complaints and improvement. Monitor and evaluate the corrective actions of relevant departments.

4.2.8 Supply Department

a) Implement the company's quality integrity policy and objectives, and be responsible for selecting and establishing reliable and stable quality integrity suppliers.

B) Be responsible for the quality integrity assessment and evaluation of suppliers, and do a good job in the quality integrity management of raw material procurement.

c) Ensure the timely arrival of raw materials and spare parts and the one-time qualification of quality to achieve quality and honest supply.

d) Responsible for the control and disposal of non-conforming products of the lender's products.

4.2.9 After-sales Department

Responsible for the collection, processing, tracking and feedback of the real information of the end customers.

a) Be responsible for the evaluation of information collection, timely and accurately feedback to the company, and make records.

B) Be responsible for customer return visits, communication, acceptance of complaints and handling of complaints, ensuring customer satisfaction and keeping records.

c) To establish the service system and process, and to record and manage the customer files.

4.2.10 General manager office

a) To prepare the enterprise quality integrity system manual and document management, organize the revision of quality integrity system documents, improve their effectiveness, suitability and continuous improvement.

B) To supervise and inspect the actions of the quality integrity management system.

c) To organize the formulation of internal administrative rules and regulations of the Company, relevant coordination work and confidentiality management of the Company.

d) To be responsible for the administrative work of the Company and the coordination of the quality credit system of the Company.

e) Responsible for the company's daily reception and public relations publicity work, corporate image and advertising planning and corporate culture construction audit work.


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